Privacy Policy

At Cleytro ("we," "us," "our," or "Cleytro"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our electric bicycles (E-bikes), electric scooters (E-scooters), or use our related services.

1. Information We Collect

We collect information that you provide directly to us, as well as information automatically collected when you browse our store.

A. Information You Provide to Us:

Personal Identifiers: Name, shipping address, billing address, email address, and phone number (essential for heavy-goods vehicle delivery and customs clearance).
Payment Information: Credit card details, PayPal accounts, or other payment methods. Note: We do not store your full payment card details; they are processed securely by our third-party payment gateways (e.g., Stripe, PayPal).
Account Credentials: Username, password, and purchase history.
Customer Support: Any information you provide when communicating with our customer service team regarding warranties, vehicle assembly, or shipping updates.

B. Information Collected Automatically:

Device and Usage Data: IP address, browser type, operating system, referring URLs, and website interactions.
Cookies and Tracking: We use cookies, web beacons, and pixels to enhance your shopping experience, remember your cart items, and analyze website traffic.

2. How We Use Your Information

We use the collected information for the following business purposes:

Order Fulfillment: To process payments, arrange freight/shipping for your E-bike or E-scooter, and send tracking information.
Customer Support & Warranty: To handle vehicle warranty claims, returns, technical support, and assembly guidance.
Safety Updates: To contact you regarding critical vehicle safety alerts, firmware updates, or product recalls.
Marketing Communications: To send you promotional newsletters and product offers (you can opt-out at any time).
Fraud Prevention: To detect, investigate, and prevent fraudulent transactions or security violations.

3. How We Share Your Information

We do not sell your personal data. We only share your information with trusted third-party service providers necessary to operate our independent store:

Logistics and Shipping Partners: Freight carriers and delivery services who handle the specialized transport of large items containing lithium-ion batteries.
Payment Processors: Secure payment gateways to complete your transactions.
E-Commerce Platform Providers: Third-party hosting and website tools that power our online store.
Legal Compliance: When required by law, subpoena, or government regulations to protect our rights, safety, or property.

4. Data Security

We implement a variety of industry-standard security measures, including SSL (Secure Socket Layer) encryption, to maintain the safety of your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

5. Cookies Policy

You can choose to disable cookies through your individual browser options. However, disabling cookies may prevent you from using certain essential features of our e-commerce site, such as maintaining items in your shopping cart.

6. Your Rights and Choices

Depending on your geographic location (e.g., European Union GDPR or California CCPA), you may have the following rights:

Access: The right to request copies of the personal data we hold about you.
Correction: The right to request that we correct any inaccurate information.
Deletion: The right to request that we erase your personal data under certain conditions.
Opt-Out: The right to unsubscribe from our marketing emails via the "Unsubscribe" link at the bottom of any message.

To exercise these rights, please contact us using the information in Section 9.

7. Children's Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page will indicate when it was last revised. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our data privacy officer at: