a. A shipping confirmation email will be sent to the email address provided for the order once the order has shipped.

b. We will use FedEx or other parcel service to ship your order. We DO NOT ship to PO BOXES or APO.

c. Orders containing discounted merchandise may take an additional forty-eight (48) hours to process.

d. For all international orders, you must place the order via our
websites, and all such purchases shall be governed by the respective Terms of Purchase located on those websites. 

e. Online purchases made on our website at cannot be modified or cancelled once an order is placed. This cancellation policy applies to online purchases for ebikes and accessories. 

f. Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.

g. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms.

h. For any third-party shipping outside of RPB’s normal shipping process, RPB cannot provide ANY additional shipping information or documentation.