Our electric scooters are more suitable for wilderness riding. Customers are not recommended to ride on city roads. If you need to ride on city roads, please turn off the power or keep the speed at 25 km\/h.

Tifgalop Cleytro EU offers shipping within the continental EU (except Switzerland, UK, Norway). We offer local pickup and shipping via UPS, DHL, DPD. No taxes or duties are required. Orders from stock are usually dispatched within 2 business days, unless otherwise stated on the product page. Please allow 2-8 business days for your shipment to arrive. All delivery dates provided by Tifgalop are estimates. For more shipping information, please email support.eu@tifgalopbike.com. We will contact you within 24 hours.

All Tifgalop & Cleytro bikes and scooters are warrantied against manufacturing defects in material and\/or workmanship for 2 year from the date you received the bike (excluding all free accessories) We will replace any component that is defective or damaged in material and\/or workmanship (including damage during handling of the shipment) Before making a warranty claim, we recommend that you first contact us at support.eu@tifgalopbike.com.

We provide an exchange service within 14 days. If the product is defective or damaged, send damaged photos or videos to customer service within 14 days of receiving the goods, and the damaged parts can be replaced or compensated. We will bear the shipping costs for return (exchange), in case of non-quality return, the customer will bear the return shipping costs.

No, we do not support local pickup

It will take 6-8 hours. You can use two chargers to charge at the same time and the time will be shortened.

Generally, your order will be shipped within one business day after the order is placed, and package shipping will take approximately 5-8 days.

Please follow our instructions for installation.